Prologue

If the story that follows has any resonance for you, if you recognize something of your organization, if you often share the anguish and frustration of these characters, then this is the book for you.

Project Kark Rash

Matt Mefford, a project manager at Nat Retail Brands Limited (NRB) and responsible for the new Training Center operational launch, again looked anxiously at his watch. In less than an hour, he would have to face Malcolm Shots, the CEO, and he had no idea what he was going to tell him.

They had launched on time, but it was a seriously cut back launch and certainly did not have the wow factor the CEO had wanted. The first delegate survey was terrible. Also, he looked again at the project finance report telling him he was ...

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