The Outstanding Organization: Generate Business Results by Eliminating Chaos and Building the Foundation for Everyday Excellence

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*http://money.cnn.com/magazines/fortune/best-companies/2012/snapshots/38.html

*Note: Manual medication reconciliation at discharge was discontinued when FHD rolled out Computer-Physician Order Entry (CPOE). However, pairing remains a tool in their improvement tool belt that they draw on when needed, referring to it now as the “buddy system.”

*Remember to use the Process Time metric to calculate the direct cost of labor performing a specific task.

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