The Organizational Master Plan Handbook

Acknowledgments

We want to acknowledge Candy Rogers, who converted and edited endless hours of dictation and misspelled words into the finished product. We couldn’t have done it without her dedication, help, and proofreading.

We also would like to acknowledge the members of the senior management and boards of directors (BODs) of the many organizations with which we have worked over the past four decades, who have helped to form the frameworks, concepts, ideas, and methods outlined in this book. We would also like to thank the many sponsors who have helped us drive the research forward by participating in meetings, audio and video conferences, and roundtable meetings.

In addition, we would like to thank the American Society for Quality (ASQ) ...