The New HR Analytics

CHAPTER FIVE

Collapsing the Silos

“For every failure, there’s an alternative course of action. You just have to find it.”

—MARY KAY ASH

Everything that happens in an organization, from an individual’s decision to act to the outcome of a major initiative, is the result of a single or, more likely, multiple processes. All processes share a fundamental three-part model consisting of inputs, throughputs, and outputs. Human capital management, especially the HCM:21, provides a new view of these processes, and in the bargain collapses the silos that characterize yesterday’s organizational structure. The result is a means for process analysis and process optimization that makes the HR function part of corporate strategy.

Any Process: Input, Output, ...