1The Ritz-Carlton Experience
The customer is never wrong!
CÉSAR RITZ
Over a hundred years ago, a herdsman’s son from a family of 13 began working in the hotel industry. While learning his craft, he was fired from various jobs and was even told by one employer that “in the hotel business you need an aptitude, a flair—you haven’t a trace of it.” From those humble beginnings, the “hotelier of kings and king of hoteliers” César Ritz completely revolutionized the luxury hotel industry. Starting with The Ritz Paris and The Carlton in London, César Ritz emphasized the guest experience, created opulent physical environments, innovated hotel design, produced settings of uncompromising quality, and established what have become the gold standard for luxury ...
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