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The last time Tom was at Simpson Water Heaters, he had delivered the basics of the Theory of Constraints as well as Throughput Accounting and things went well during his presentation. Prior to him leaving, Matt Maloney, Simpson’s Plant Manager, had asked him if there was a way to combine Lean, Six Sigma, and the Theory of Constraints. Tom had explained to him that there was and that he would return to Simpson Water Heaters to discuss that very subject. On his way home from Maximo Health Center Complex, Tom decided to give Matt a call and confirm the meeting on his combination of improvement initiatives, as well as Maximo’s people attending.
After Tom hung up from his call with Matt, he called the airlines ...
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