The Mind of the Leader

Notes

Introduction

1. Unless otherwise noted, quotations in this book are from our interviews conducted between September 2016 and June 2017.

2. M. Bazigos and E. Caruso, “Why Frontline Workers Are Disengaged,” McKinsey Quarterly, March 2016, http://www.mckinsey.com/business-functions/organization/our-insights/why-frontline-workers-are-disengaged.

3. B. Rigoni and B. Nelson, “Do Employees Really Know What’s Expected of Them?” Business Journal, September 27, 2016, http://www.gallup.com/businessjournal/195803/employees-really-know-expected.aspx?g_source=EMPLOYEE_ENGAGEMENT&g_medium=topic&g_campaign=tiles.

4. B. Carroll, R. Singaraju, and E. Park, Corporate Learning Factbook 2015: Benchmarks, Trends, and Analysis of the U.S. Training Market, Bersin ...