The McGraw-Hill 36-Hour Course: Lean Six Sigma

INTRODUCTION

With the integration of the Lean and Six Sigma methodologies—the Big Bang of the quality movement—the business world finally has at its disposal the tools it needs to actually deliver top-quality service and products. As we shall see in this book, it is up to the leaders of each organization to make the tough decisions and transform their organization from one that uses catchphrases and sexy slogans to attract customers (only to lose them a few months later) to one that actually has the facts and data to back up the claims it makes about being a “quality organization.” The truth is that the GDP of the United States has seen a steady shift from manufacturing to services over the last two decades, and the visible differentiation in ...