Book description
Take a crash course in boosting operational efficiency!
Whether a business manufactures trucks, delivers packages, or sells coffee, it lives and breathes on its operations. Without exception. Ensuring smooth, efficient processes is a challenging task--but the rewards are immense. The McGraw-Hill 36-Hour Course: Operations Management puts you on the fast track to bolstering and managing the effectiveness of your organization’s operations. Complete with exercises, self-tests, and an online final exam, this virtual immersion course in operations management teaches you how to:- Evaluate and measure existing systems’ performance
- Use quality management tools like Six Sigma and Lean Production
- Design new, improved processes
- Define, plan, and control costs of projects
Table of contents
- Cover Page
- The Mcgraw-Hill 36-Hour Course
- Copyright Page
- Dedication
- Contents
- Preface
- Acknowledgments
- Chapter 1 Managing for Results
- Chapter 2 A Practical Approach to Operations
- Chapter 3 Desired Results
- Chapter 4 Organizational Performance
- Chapter 5 Quality Across the Organization
- Chapter 6 Technology Across the Value Chain
- Chapter 7 Process Effectiveness
- Chapter 8 Process Quality
- Chapter 9 Project Definition for Results
- Chapter 10 Project Planning
- Chapter 11 Project Control
- Chapter 12 Individual Effectiveness
- Notes
- Index
- Instructions for Accessing Online Final Exam and Chapter Quiz Answers
- Footnote
Product information
- Title: The McGraw-Hill 36-Hour Course: Operations Management
- Author(s):
- Release date: September 2010
- Publisher(s): McGraw-Hill
- ISBN: 9780071746137
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