The Manager's Pocket Guide to Workplace Coaching

Make the Most of Different Modes of Communication

Today the options for electronic communication are many. They include individual telephone calls, telephone and video conferencing, groupware (computer technology for group communication), e-mail, and fax.

Use All Methods Available

It is important not to avoid phone calls simply because they take greater effort than e-mail. However, managers should not fall into the rut of just communicating via the phone or leaving phone messages. The effectiveness of a coaching call can be enhanced by supportive communication through other means. For example, an e-mail with detailed information or direction might be followed up with a clarifying phone call.

A manager can assess an employee in action by listening ...