Communication and conflict resolution are a priority for working smoothly in groups, particularly groups working together in a virtual environment.
On teams today, there is a diversity of personalities, capabilities and even national cultures to deal with. Leveraging this diversity to the advantage of the team means using our strengths and overcoming our weaknesses.
An important part of teamwork involves interpersonal skills including active listening, understanding another’s point of view and communicating your view. You learned that working in a virtual environment requires a new set of skills to listen, understand and communicate your view.
In every group situation, conflict is a natural process. Managing conflict by identifying ...
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