What is organizational learning?
Today’s organizations are in the learning business. Years ago, while evaluating a training program in an automobile plant, I was told by a senior line worker that his generation was hired for their backs, not their brains. Now those same front-line, manufacturing jobs require computers kills, advanced math, team decision-making, total quality management, and continuous improvement. Every worker today has to take a constant supply of new information and apply it to his or her job, whether he or she is operating an assembly line, cutting sheet metal for a construction crew, managing a store, supervising a sales district, providing medical services, directing a social service agency, administering a federal ...
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