If you are a manager in an organization that strives for high performance, you face tremendous challenges in today’s environment. You don’t have to be told this, because you already know. You see these challenges every day: constant change in customers and markets, in ways of doing business, and in technology; workers who are more loyal to their careers than to your organization; a workforce that is diverse in culture, language, and expectations; top management that wants you to keep employees happy while at the same time demanding that you increase productivity.
You ask yourself:
• How can I develop and keep good employees?
• How can I develop leaders, for now and for the future?
• How can I become more effective as a team ...
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