Often what we think to be good interpersonal communication is actually a barrier to learning. Managers tend to say and do things to keep morale high, to be considerate and positive, and to not open the Pandora’s box of problems. But in effect, as Argyris points out, they are preventing employees from confronting problems and learning from mistakes. Managers’ behavior often discourages questioning about the underlying values and rationale for organizational decisions and practices. For the sake of harmony, bad practice goes unexamined. It is understandable. People do not want to experience embarrassment, loss of control, tension, ...
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