Many of the learning needs of employees can be met through the use of new technology—not to deliver instructor-centered training faster and cheaper, but rather to facilitate just-in-time learning and put the employee in control of an individualized learning process that can be maintained and continually enhanced over time.
Work with staff members from information technology, systems, process design, and training to develop an integrated electronic performance-support system. This is a system of online tools that helps employees learn, when and where they need to in order to enhance their performance on the job.
Here are some options:
• Conferencing: This can be used to link people in different locations at the same time ...
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