Coaching refers to the process of facilitating the self-awareness, learning, and performance improvement of an employee, often on the job. Individual coaching is a learning relationship between two employees: a manager and someone he or she supervises, two managers, or a worker and a co-worker. It is focused on a specific learning need, a performance deficit, or a problem between employees.
Coaching is more than a strategy: it involves listening, asking, and speaking to draw out and augment characteristics and potential that are already present in a person. It is based on the premise that learning will take place in a safe and challenging environment created by someone who will listen without judgment. Listening is the basis ...
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