Reflection and feedback are the core competencies of organizational learning. Reflection is looking at ourselves honestly, without excuses, and analyzing the strengths and weaknesses of what we say and do. Reflection also offers us the opportunity to learn from experience: You cannot learn from experience unless you consciously take the time and make the effort to stand back and look at your behavior in the organization, as if holding up a mirror and saying to yourself, What do I like in the image? What do I want to change? Individuals, groups, and organizations as a whole can hold up the mirror and ask these questions of themselves.
Feedback, in the organizational learning sense of this term, is the ability to analyze ...
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