Given the fact that the average employee will have 10.3 job changes in a lifetime of work, according to the Bureau of Labor Statistics, the words you speak today may easily outlast you on the job. There are ways to make yourself verbally memorable. Recent research from The Nierenberg Group of New York City (reported in HR Fact Finder, December 1998, page 8), reveals that interpersonal communications is the number one workplace skill professionals need as they move into the twenty-first century. What you say and the way you say it is likely to have a lasting impact—either positive or negative—on those with whom you work.
Think not just twice before you speak or write but several times. As you drive in to work, plan ...
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