ATTEND TO BOTH STYLE AND SUBSTANCE
It was Don Petersen, former CEO at Ford Motor Company, who declared, “Results depend on relationships.” Those relationships can be grown or thrown by little things. To make them grow, keep in mind the words of Kahlil Gibran, “In the dew of little things, the heart finds its morning and is refreshed.”
The way you deliver your message is just as important as the “what” of the message. Content and context are equal partners in the business of influence. The degree of receptivity you create may depend on the degree of friendliness you engender. Now is as good a time as any to assess your influence style.
You will probably not be able to complete this exercise in one sitting. Instead, you will have to reflect on ...
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