Satisfaction Surveys
Team survey instruments allow you to do two things: (1) examine the skills of the management team, and (2) measure the satisfaction of employee teams. If you concentrate on addressing one problem without the other, you may be dooming yourself to failure. No amount of supervisory skill can overcome a group’s inner dissatisfaction with itself, and no amount of group harmony will overcome a manager not in tune with his or her group.
The survey process itself consists of five phases. Each phase will add clarification and provide direction to management and employees regarding the ultimate goal of issue resolution.
Here is something ...
Get The Manager's Pocket Guide to Employee Relations now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
