Exercise—Drafting the Goal Statement

Using the two-step process, write your first draft.

Step A

Goal Statement

Write down the objective or task that you would like the team to accomplish. Do you want them to reduce costs? Increase sales? Enhance quality? Improve customer service?

Step B

Expected Outcomes

Specify the standard or target to be reached. For example, produce sixty units per hour, attain a 10% lower reject rate, answer all customer inquiries within 24 hours.

Image   The objective or task that I would like my team to accomplish is…

   The specific outcomes I expect are…

 

Step2

Step 2: Determine the time frame, ...

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