Exercise—Drafting the Goal Statement
Using the two-step process, write your first draft.
Step A Goal Statement |
Write down the objective or task that you would like the team to accomplish. Do you want them to reduce costs? Increase sales? Enhance quality? Improve customer service? |
Step B Expected Outcomes |
Specify the standard or target to be reached. For example, produce sixty units per hour, attain a 10% lower reject rate, answer all customer inquiries within 24 hours. |
The objective or task that I would like my team to accomplish is…
The specific outcomes I expect are…
Step2 |
Step 2: Determine the time frame, ... |
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