Chapter 8
The alternative approach – process consulting
I am going to introduce a new concept in this chapter – process consulting. To start, let’s reflect on the way consultants usually work.
When someone imagines a good consultant, they often picture an expert who can advise clients on all the important aspects of a particular subject. They might think of an IT consultant who knows all about technology and the latest trends and advances, a strategy consultant who understands everything about a competitive market and how clients can redirect their businesses, or a manufacturing consultant who is aware of all the ins and outs of designing a factory floor and running efficient production lines. Such consulting is called expert consulting ...
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