THEORY 94
GOLEMAN’S THEORY OF EMOTIONAL INTELLIGENCE
Use this to increase your self-awareness and understanding of others.
Daniel Goleman’s work in the 1990s on emotional intelligence (EI) popularised the idea that it is not sufficient for managers to have a high IQ and be technically skilled. If they want to win the hearts and minds of staff, they also need to be emotionally intelligent. Goleman identified five characteristics that managers need to develop if they are to be successful. These are:
Self-awareness: Managers must recognise their own emotional states and the impact their emotions can have on others.
Empathy: Managers need ...
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