THEORY 55
KÜBLER-ROSS’S CHANGE CYCLE
Use to track people’s journey through any significant change and remember that until everyone has reached acceptance your job isn’t done.
Elisabeth Kübler-Ross’s five-stage change cycle was intended to help people deal with bereavement but has since been adapted to reflect the stages of any major change event including changes at work.
Denial: This is the initial stage of numbness and shock provoking a sense of disbelief. It can produce either a conscious or unconscious refusal to accept what is happening.
Anger: When acceptance of the reality of the situation takes place, denial turns to anger, either ...
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