THEORY 29

THE HACKMAN AND OLDHAM JOB CHARACTERISTIC MODEL

Use to remind you that autonomy and feedback are powerful motivating factors, cost nothing to provide and should be built into the design of every job/task.

Richard Hackman and Greg Oldham’s theory is based on the principle that employees derive motivation from completing a task.

They suggest that high levels of motivation occur as a result of three critical psychological states.

THESE ARE:

Meaningfulness: The employee must consider the task to be meaningful.

Responsibility: The employee must have sufficient discretion to plan and carry out the task as they see fit.

Feedback: The employee must be aware of how effective they have been.

Hackman and Oldham claim that satisfaction ...

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