Section 4
LSSBB Advanced Nonstatistical Tools
INTRODUCTION
Having the right tool makes the difference between success and failure.
—H. James Harrington
In this section we present the key body of knowledge for advanced nonstatistical tools that all LSSBBs will be using the most often. In Section 5 we present the advanced statistical tools that are used most often by LSSBBs. In these two sections we provide you with the tools to solve your most difficult problems and take advantage of the many opportunities to improve your processes. The tools in these two chapters are in addition to the tools that a potential LSSBB should already have mastered as an SSGB. As an LSSBB, it is essential that you are competent at using these tools in order ...
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