CHAPTER 1Using DMAIC to Improve Speed, Quality, and Cost
DMAIC (pronounced “Duh-MAY-ick”) is a structured problem-solving methodology widely used in business. The letters are an acronym for the five phases of Six Sigma improvement: Define-Measure-Analyze-Improve-Control. These phases lead a team logically from defining a problem through implementing solutions linked to underlying causes, and establishing best practices to make sure the solutions stay in place.
When to use DMAIC
The structure of DMAIC encourages creative thinking within boundaries such as keeping the basic process, product, or service. If your process is so badly broken that you ...
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