Notes
Chapter One
1. Competency theorists include: Richard E. Boyatzis. The Competent Manager: A Model for Effective Performance (New York: Wiley, 1982); Lyle M. Spencer and Signe M. Spencer, Competence at Work: Models for Superior Performance (New York: Wiley. 1993).
2. Results-focused theorists include: Jack Zenger, Joe Folkman, Bob Eichinger, and Mike Lombando.
3. These generous thought leaders are named and thanked in the acknowledgments.
4. Personal correspondence with Jack Zenger. Cited with permission.
5. Matthieu Ricard, Happiness: A Guide to Developing Life’s Most Important Skill, trans. Jesse Browner (New York: Little, Brown, 2006), 5.
Chapter Four
1. All quotations of leaders are from interviews by the authors from 2000 to 2008.
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