4
Step Four: understanding emotions
Nothing in life is to be feared, it is only to be understood. Now is the time to understand more, so that we may fear less.
Marie Curie
Now that you know how you and others might be feeling and how to harness the mood, the next step is to understand what led to the emotion both in yourself and others. When you become disproportionately enraged in a situation with a difficult member of your team, is there something even more complex going on?
CASE STUDY
The nuclear emotional response
Peter was managing a big client for his organisation. The client had a high net worth and frequently exerted a great deal of pressure on him. To make things even more difficult, the client contract was up for renewal for the first ...
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