Foreword
Today in companies big and small, local and global, public and private, leaders at all levels say the same thing: business has become faster, more complicated, more uncertain, more disruptive and more competitive. There is nowhere to hide. The forces of technology, information, transparency, globalization, and customer choice wash over everything. We all feel the force and the pressure.
To be a leader today one must constantly improve if only to survive, much less gain ground. It is natural that we search for every edge—new ideas, different systems, better processes, and clearer procedures in the hopes of getting more and more done ...
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