ad hominem language, 105
Applied creativity, 55–57
Attention, perception, 106
Bernie Madoff’s Ponzi scheme, 39
Business affinity, 8
Clinton, Hillary, 33, 83
Conflict resolution
consensus, 59
definition, 59
keys to creating, 60
negative connotation, 59
steps involved, 61–62
Conscious competency, 133–134
Constant esteem, 81
Cowell, Simon, 31
Creative destruction, 55–57
Critical questioning skills
decision-making process, 48–51
guidelines for, 57–58
innovation, 55–57
planning, 51–55
problem solving, 45–48
Critical results language
rejection and objection, 75–79
resilience, 79–82
sales environment, 69–72
support gaining and influencing, 72–75
Critical situation skills
conflict resolution, 59–62
exploiting success, 65–68
negotiating, 63–65 ...
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