CHAPTER 6
WHAT’S THE CAPACITY OF YOUR KNOWLEDGE WORK FACTORY?
Now that you’ve seen the essential parallels between industrial work and knowledge work, we’re going to set about industrializing your knowledge work organization. We’re going to begin this journey by talking about organization charts. Sounds boring? Nope—that could be your overconfidence bias kicking in again. You’ll be surprised how these seemingly mundane documents came into existence, how they evolved, when they peaked, and why. You may be thinking, “If they peaked, how did people track organizations once they declined?” If that is what you are wondering, then you’ve already developed the healthy skepticism needed to industrialize knowledge work.
Nobody Knows Anything—but Why ...
Get The Knowledge Work Factory: Turning the Productivity Paradox into Value for Your Business now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
