CHAPTER NINEUNDERSTANDING NONPROFIT EFFECTIVENESS
David O. Renz and Robert D. Herman
In an era of heightened concern for nonprofit performance, results, and accountability, we hear more and more about organizational effectiveness and our need to ensure it. Nonprofit leaders and funders all feel increased pressure to guarantee results, and it seems that the mantra of “effectiveness” has become the standard answer. Who can be against effectiveness? But what are we really talking about? Are we all talking about the same thing? Nonprofit organization effectiveness continues to be an elusive and contested concept. The reality is that most nonprofit leaders and researchers, lacking the simple criterion of bottom-line profit or loss, struggle with ...
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