PART ONE
Identify Opportunities
With the precursors to innovation in place, the next seven chapters describe a three-step process to develop a disruptive business in identified growth domains. The first step is to spot opportunities to create novel growth businesses. Identifying these opportunities requires thinking and acting in new ways. Instead of targeting demanding customers, think about customers who for one reason or another cannot consume (chapter 2), or consider the least demanding customers who might be seeking a different solution (chapter 3). Rather than just asking what solutions customers actively want, try to understand the problems ...
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