NOTES
CHAPTER 1
1. Six Sigma is a structured process improvement methodology, developed by Motorola and popularized by Jack Welch at GE, in which ad hoc improvement teams are overseen by specially trained individuals certified as “black belts,” “green belts,” and “yellow belts,” who are responsible for assuring the problem-solving process follows prescribed protocols.
2. The story of Milliken’s idea system is told in Ideas Are Free.
3. See F. A. Hayek, “The Use of Knowledge in Society,” American Economic Review 35, no. 4 (September 1945): 519–530.
CHAPTER 2
1. Fred Luthans, “Successful vs. Effective Real Managers,” Academy of Management Executive 2, no. 22 (1988): 127–132.
2. Peter Drucker shared this story with us during a series of personal ...
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