Leadership happens only when there are purposeful and positive interactions between the leader and the led that inspire the latter to achieve extraordinary results or high performance. Great leaders know that every interaction with their followers is an opportunity to inspire them to achieve extraordinary results whether the interaction is face-to-face, through e-mail, or by phone. The goal is the same: to inspire their followers to achieve breakthrough results. Purposeful and positive interactions between the leader and the led are the means of leadership; high performance is its end or goal.
This concept of leadership, in my view, is encapsulated in the following equation:
Leadership = relationships
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