CHAPTER 3

Decisiveness

If I had to sum up in one word the qualities that make a good manager, I’d say that it all comes down to decisiveness.

—Lee Iacocca, Iacocca: An Autobiography

What Would You Do?

You are the branch manager of Bank X and Ade is your number one staff. In fact, he is the major reason why your branch is profitable as he has the branch’s most profitable accounts, accounts he brought to the bank from his previous bank when he joined your bank.

Recently, you have been hearing information about him sexually harassing some junior staff. You have discussed the situation with him and he denied the allegations. Having no concrete evidence, you asked him to desist from such if the allegations were true.

This fateful day, unbeknownst ...

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