The Heart of Change Field Guide

INTRODUCTION

Leading Organizational Change

Change remains the crucial challenge for organizations. Since The Heart of Change was published in 2002, I have traveled around the world talking with leaders about changes they are making in their organizations. Universally, they tell me that the pace, amount, and complexity of change only continue to increase, with no sign of letting up. They also admit that successful change almost always requires more of their time than they anticipate. In fact, a number of them indicated that during a major change effort, they spend upwards of 40 percent of their time focused on the initiative. Moreover, when we discussed the emotional side of change, they wholeheartedly agreed on the vital role that emotional ...