STEP 3
Get the Vision Right
In successful large-scale change, a well-functioning guiding team answers the questions required to produce a clear sense of direction. What change is needed? What is our vision of the new organization? What should not be altered? What is the best way to make the vision a reality? What change strategies are unacceptably dangerous? Good answers to these questions position an organization to leap into a better future.
Far too often, guiding teams either set no clear direction or embrace visions that are not sensible. The consequences can be catastrophic for organizations and painful for employees— just ask anyone who has suffered through a useless fad forced on them from above.
—from Step 3 of The Heart of Change ...
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