All program managers need to strategically choose program communication processes. Unfortunately, technology has complicated the decision-making process for program managers, providing a myriad of methods for communication. Because there are so many choices, confusion often results. Our ability to extract value from technological advances in communication methods lags the rate at which new methods are created.
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A second-career program manager (he retired as program manager for one company and came out of retirement for another) confided in me that he believed his organization would perform better program management without the automated project management ...
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