Welcome to the latest edition of The Field Guide to Understanding ‘Human Error.’ Like its two predecessors, The Field Guide helps you distinguish between the “Old View” of ‘human error’ and the “New View:”
• In the Old View, ‘human errors’ are the cause of most of your trouble. People, in this view, are a problem to control. People’s behavior is something to control, something that you have to modify. You might believe you have to start with people’s attitudes, because those influence their behavior. So you try to shape those attitudes with posters and campaigns and sanctions, which you hope will impact their behavior and reduce their errors. You might even elect to sanction some people under your ‘just culture’ policy (even though there ...
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