Tool D1.2
Flow Chart: Is Training Necessary?
Some business leaders look to training to solve all manner of performance problems. As flattering as that may be, it is a mistake for a training and development group to agree to provide training when the root cause of the suboptimal performance is something other than a lack of knowledge or skill. Conducting training under such circumstances is guaranteed to produce learning scrap and to undermine the credibility and support for the function as a whole.
Use the flow chart on the next two pages to determine whether training should be a component of the solution—it is never the whole solution—and, if ...
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