The Facilitative Leaders’ Last Resort
You are free to make whatever choice you want, but you are not free from the consequences of those choices.
–Stephen Covey
When a person continues to underperform even in the face of clear expectations, or his or her behavior becomes intolerable despite direct, honest, and constructive feedback, there is one more tool in a manager’s set of management skills: the accountability conversation. Sometimes referred to as a “come to Jesus” meeting or being “called onto the carpet,” an accountability discussion can be a helpful intervention when done correctly. But so often managers screw these discussions up, and for a couple of easily corrected mistakes.
Usually when a manager has an accountability discussion ...
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