Accuracy, Brevity, Clarity (ABCs) of writing
apostrophes misusage, 70–71
capitalization errors, 73–74
dangling and misplaced modifiers, 75–76
flabby expressions, 77–78
hyphen usage, 72
long lead-ins, 78
number usage, 73
passive voice usage, 76–77
pronoun usage, 77
redundant expression, 78–79
semicolons and commas, 74–75
subject–verb agreement, 71–72
supplementary resources, 69–70
Analogy, 106
Authority principle, 90
Business communication
breakdown, 25–26
content message, 22
credibility, 27–28
decoding barriers
attributional biases, 40
cognitive schemas, 39–40
information overload, 40–41
listening, 41–43
selective perception process, 41
definition, 31
effective communicator, 24–25, 29–30
effective meeting, 18–19
e-mail usage
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