Preface
I think the 21st century will be the century of complexity.
—STEPHEN W. HAWKING
It was a perfect storm. As we entered the second decade of the 21st century, we found ourselves struggling to thrive, and sometimes just to survive. All over the world, people faced environmental and economic turbulence, financial calamity, a stubborn recession that seemed to resist recovery, intractable societal troubles, high unemployment, and uncompromising complexity. The fiercely competitive global business ecosystem was changing so rapidly that we were confronted with complicated situations we had never seen before.
It is no coincidence that the business ...
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