Notes
Chapter 1
1. Shirley S. Wang, “Is Happiness Overrated?,” Wall Street Journal, March 15, 2011, D6.
2. Elton Mayo, Hawthorne and the Western Electric Company: The Social Problems of an Industrial Civilization (New York: Routledge, 1949).
3. As it turns out, employees were responding more to the fact that they knew they were being studied.
4. Thomas H. Davenport, Jeanne Harris, and Jeremy Shapiro, “Competing on Talent Analytics,” Harvard Business Review, October 2010, 1.
5. See, for instance, William H. Macey and Benjamin Schneider, “The Meaning of Employee Engagement,” Industrial and Organizational Psychology 1 (2008); and Paul M. Mastrangelo, “Will Employee Engagement Be Hijacked or Reengineered?,” Genesee Survey Services, 2008.
6. The major ...
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