Chapter 5 Emotions as disturbance and loss of control
No emotional experience in organisational life is a suitable case for treatment. Rather a resource for thinking, releasing intelligence.
– David Armstrong
Putting emotions into words
Let me reiterate a previous point: we cannot possibly be rational unless we also allow ourselves to be informed by our emotions.
Generally, we are quite used to putting our thoughts into words. We are experienced and competent when it comes to describing our thoughts but much less so when it comes to identifying emotions and putting them into words. Many leaders and employees tend to veer into their rational minds when asked, ‘How does it feel?’ The answer is often a long and ...
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