SKILL FIVE
How to Turn Around Difficult People and Underperformers
Roll the Ball Forward
In the previous skill, the ice cream cone and finger injury cases served as valuable testimonies that attitude is a key determinant of motivation, happiness, and performance. But unfortunately, ice cream is not the solution for all people problems, and not everyone’s attitude can be improved with a pat on the back. It’s not uncommon to encounter employees who under-perform, carry a less than desirable attitude, and make minimal contributions yet they see no problems with their performance or behaviors. These individuals are known as difficult people and underperformers, ...
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