CHAPTER 19CUSTOMERSOther People to Worry About
If we don’t take care of the customer … somebody else will.—Author Unknown
INTRODUCTION
Successful businesses are built on the basics: supplying customers with the products and services that they want, when they want them, and at a price they are willing to pay. What would they do if you could not supply them with what they needed to run their business? How many times could this happen before their confidence in you as a supplier is eroded or fails altogether? Good customers are hard to find. It is always cheaper to keep the ones you have than to find new ones. Don’t wait until it is too late! Action steps must be identified to support your customer in the face of a disaster in your facility. A disaster ...
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