Appendix D. Sample Observer Form
Participant ID: | _________________ | |
Date: | _________________ | |
Time started: | _________________ | Time ended: _________________ |
Tallies (make a mark for each incident) | |
 | |
Incident | Could not figure out what to do next for more than 30 seconds Was visibly lost in the Web site Was visibly frustrated with the Web site Said something clearly negative about the Web site Said something clearly positive about the Web site Cursed out loud Other: ____________________________________________ Other: ____________________________________________ |
Tasks Completed (mark whether successfully completed or not) | ||
Site A | Site B | Task |
| ||
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